Interim Soft Services Manager (Cleaning, Security, Pest Control, Grounds Maintenance)
Location: W Midlands
Type: Interim
Job Ref: SW1164
Closing Date: Closed
Job Description
Ref: SW1164
Role: Interim Soft Services Manager (Cleaning, Security, Pest Control, Grounds Maintenance)
Location: Midlands
Duration: 3-6 months
Salary: To be discussed on application
Company:
Our client is committed to delivering top quality services and value for money to their clients
Role details:
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Day to day management of Soft Services
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Overseeing all budgetary aspects
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Strong performance management experience & capability
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Understanding of CAFM systems & associated IT driven processes & MI data bases
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Management of SLA / KPI performance processes
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IT competent inclusive of production & management of MI & Performance Trend analysis information (Measure, Monitor, Manage capability)
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Ability to review & challenge (if necessary) supply chain provided MI
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Management of strategy & implementation of Soft Services Provision (plannedand responsive) In-house and out-sourced
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Experience of process review, continuous improvement implementation,performance benchmarking & BPT (Internal & external)
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Strong supply chain management experience
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Work closely with and advise in-house FM team (inclusive of devolvement of ownership & accountability)
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Ensuring that all statutory compliance and ISO standards for the contract are in place and adhered to
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Up to date with leading edge cleaning methodology
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Driving innovation and best practice across the contract
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Strong H&S focus (Ideally IOSH / NEBOSH qualified & COSHH trained)
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Strong commercial focus
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Strong customer focus (Awareness of CRM strategy’s)
Personal Requirements:
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Comprehensive soft services background with relevant cleaning qualifications. Proven experience across multi-scope soft services provision. Strong P&L focus and team management capability
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Understanding of the Perception is Reality principle and the importance of cleaning in terms of employee satisfaction & customer experience. Strong experience of dealing with recruitment & staff continuity issues across various sectors
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Comfortable leading internal & external contract performance review meetings & dealing with multiple stakeholders inclusive of senior KDM’s and Influencers.
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Multi-site experience covering a large geographical area would be an advantage inclusive of knowledge of delivering effective mobile cleaning solutions; equally a good understanding of productivity based labor loading and dynamic scheduling is required (in-house & supply chain management)
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Experience of working in a multi-scope FM environment & knowledge of multi-skilling & upskilling / multi-tasking soft services operatives would be an advantage (I.e. knowledge of Low / No tech skills matrix approach). Experience of cultural & mindset change would be an advantage inclusive of breaking down silo working / demarcation lines. Equally advantageous but not essential is an understanding of hard service provision (M&E Planned & Responsive Maintenance)
If you believe you have what it takes please send a full CV quoting reference SW1164 to enquiries@macallaminterim.com
Benefits
Salary on application