Interim Soft Services Manager (Cleaning, Security, Pest Control, Grounds Maintenance)

Location: W Midlands

Type: Interim

Job Ref: SW1164

Closing Date: Closed

Job Description

Ref:                      SW1164

Role:                    Interim Soft Services Manager (Cleaning, Security, Pest Control, Grounds Maintenance)

Location:             Midlands

Duration:             3-6 months

Salary:                 To be discussed on application


Our client is committed to delivering top quality services and value for money to their clients

Role details:

  • Day to day management of Soft Services

  • Overseeing all budgetary aspects

  • Strong performance management experience & capability

  • Understanding of CAFM systems & associated IT driven processes & MI data bases

  • Management of SLA / KPI performance processes

  • IT competent inclusive of production & management of MI & Performance Trend analysis information (Measure, Monitor, Manage capability)

  • Ability to review & challenge (if necessary) supply chain provided MI

  • Management of strategy & implementation of Soft Services Provision (plannedand responsive) In-house and out-sourced

  • Experience of process review, continuous improvement implementation,performance benchmarking & BPT (Internal & external)

  • Strong supply chain management experience

  • Work closely with and advise in-house FM team (inclusive of devolvement of ownership & accountability)

  • Ensuring that all statutory compliance and ISO standards for the contract are in place and adhered to

  • Up to date with leading edge cleaning methodology

  • Driving innovation and best practice across the contract

  • Strong H&S focus (Ideally IOSH / NEBOSH qualified & COSHH trained)

  • Strong commercial focus

  • Strong customer focus (Awareness of CRM strategy’s)

Personal Requirements:

  • Comprehensive soft services background with relevant cleaning qualifications. Proven experience across multi-scope soft services provision. Strong P&L focus and team management capability

  • Understanding of the Perception is Reality principle and the importance of cleaning in terms of employee satisfaction & customer experience. Strong experience of dealing with recruitment & staff continuity issues across various sectors

  • Comfortable leading internal & external contract performance review meetings & dealing with multiple stakeholders inclusive of senior KDM’s and Influencers.

  • Multi-site experience covering a large geographical area would be an advantage inclusive of knowledge of delivering effective mobile cleaning solutions; equally a good understanding of productivity based labor loading and dynamic scheduling is required (in-house & supply chain management)

  • Experience of working in a multi-scope FM environment & knowledge of multi-skilling & upskilling / multi-tasking soft services operatives would be an advantage (I.e. knowledge of Low / No tech skills matrix approach). Experience of cultural & mindset change would be an advantage inclusive of breaking down silo working / demarcation lines. Equally advantageous but not essential is an understanding of hard service provision (M&E Planned & Responsive Maintenance)


If you believe you have what it takes please send a full CV quoting reference SW1164 to



Salary on application